1. Shipping Locations
We proudly offer international shipping. Please note that international shipments may incur longer transit times as we are based in the USA. Most orders automatically calculate import fees and taxes, however, we are not responsible for any import fees and taxes incurred when the package enters your country. For more information on import duties, please contact your local customs office.

2. Shipping Methods and Carriers
For domestic shipping within the USA, we use USPS, UPS, and DHL. We offer expedited shipping options, including UPS 2 Day Air and Next Day Air. Our standard shipping method is USPS, which is the only option available for orders eligible for free shipping.

3. Processing Times
Orders received from Monday to Thursday are typically processed and shipped within 24 hours. Orders placed from Friday to Sunday will be shipped the following Monday. During high-demand periods such as product launches and sales, processing may take up to 3 business days. For specific inquiries regarding shipping times, please contact us via our website’s contact page.

4. Shipping Costs
Shipping costs are calculated based on the total package weight, destination, and selected carrier. We offer free standard shipping on all orders over $99 in the continental USA. Occasionally, we provide free shipping codes through our social media channels and newsletter—subscribe to stay updated!

5. Delivery Times
Delivery times vary depending on the selected carrier and destination. Estimated transit times are provided at checkout for your convenience.

6. Order Tracking
A shipping confirmation email with a tracking number will be sent once your order is fulfilled. If you do not receive this email, please contact us as there may have been an error in the email address provided.

7. Packaging
The type of packaging used (boxes, poly mailers, or bubble mailers) depends on the items ordered and their fragility.

8. Damaged or Lost Packages
For damaged or lost packages, we initiate a claim with the carrier. Please note that for lost packages, a claim can only be filed after 20 days from the shipment date due to our insurance policy. You may choose to file a claim earlier on your end if preferred. For assistance, contact us, and we will help you resolve the issue.

9. Returns and Exchanges
We accept returns and exchanges within 30 days of receiving your product, provided the items are unopened, unused, and in good condition. Customers are generally responsible for the return shipping costs. Please contact us for the return procedure, and upon receiving the product, we will investigate and reach out to you to confirm the return or exchange.

10. Customer Service
For any inquiries, please visit the contact page on our website and select the appropriate option for your needs.