frequently asked questions
LGRP goal is to get every order packaged and shipped within 24 hours of orders placed Sunday - Thursday! Orders placed friday-saturday will be shipped out on Monday. With that being said, please allow 1-3 business days for fullfillment of your order in the case of an unexpected event. If you have not recieved a shipping confirmation email by the 4th day, please email us and we will investigate the situation! (fullfillment times may differ with pre-order products/orders)
YES YOU CAN! LGRP provides a tracking number with every order so that you can keep tabs and peak through the blinds waiting for you package to arrive. When your order is fulfilled and shipped out, you will recieve a shipping confirmation email that will have your tracking number included.
LGRP streamlined our shipping system to get you your parts within 2-5 days within the continental US. If we are shipping to Alaska or Hawaii, please expect a couple additional days to receive packages. If you are an international customer, please expect up to 3 weeks from the time we ship out your order. Yes, we know its a long time but unfortunately we do not have any control in the process at which an international order moves. LGRP is working on getting international dealers so we can eliminate long shipping times and make an easier process for everyone. If you know of any hobby shops that would be interested in carrying our product, please have them reach out to us via our contact page on the LGRP website.
LGRP has a process in place that allows you to receive nofications when our products are restocked If there is a product that you are looking for that is "sold out", that means that it is currently out of stock. There will be a button on the product page that will say "notify me when available". Click on that button, enter your information and you are all set. You will get an email from LGRP the second that we have the product back in stock! If you are curious on a more specific time frame of when the product will be restocked, please reach out to us via the contact page and we will do our best to get you an estimated time of restock.
Our decades of off-road experience help us to transfer real-world-proven products to our micro crawler line of parts. LGRP is proud to say that most of our products are designed In house in the US! There are select products on our website that are designed third party in other countries. LGRP's goal is to bring YOU the best overall performing micro crawler parts on the market at competitive pricing.
Returns are accepted within 30 days of purchase for a full refund. Items must be unused, unopened, and unaltered. Defective items are 100% guaranteed for workmanship and quality upon delivery. If defective, LGRP will replace with equivalent parts or warranty covered under the LGRP manufactures warranty. You are free to use your preferred method of shipping when sending back an order. Please note that in most cases the customer will be responsible for paying return shipping.
If your order is damaged in shipping please contact us immediately with pictures and more information so we can start a claim. Do not open or use the item as it will void the claim and the order will not be eligible for return.